Terms & Conditions
Welcome to Shea Genius. By using our website and purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, you should not continue to use our website.
General Information
Shea Genius is a UK-based company providing natural skincare products and beauty therapy services. The terms "we," "us," and "our" refer to Shea Genius, and "you" refers to the user or customer of our website.
Products & Orders
All products displayed on our website are subject to availability. We reserve the right to modify, discontinue, or change prices without prior notice. Once an order is placed, you will receive a confirmation email. This does not constitute acceptance of your order; we reserve the right to cancel any order due to unforeseen circumstances, including incorrect pricing or stock availability.
Payment
We accept various payment methods, including credit and debit cards, PayPal, and other secure payment gateways. All payments must be made in full before dispatching your order. If a payment is declined or unauthorised, we reserve the right to cancel your order.
Shipping & Delivery
We aim to process and dispatch orders within the timeframe stated on our website. Delivery times may vary depending on your location. Shea Genius is not responsible for delays caused by courier services or customs clearance. If your order is lost or damaged in transit, please contact us as soon as possible.
Returns & Refunds
If you are not satisfied with your purchase, you may return it within 14 days of receiving your order. Products must be unused, in their original packaging, and accompanied by proof of purchase. We do not accept returns on opened or used products due to hygiene reasons. Refunds will be processed within 7 working days after receiving the returned item.
Beauty Therapy Appointments
Our beauty therapy services must be booked in advance. Cancellations must be made at least 24 hours before the appointment. Failure to cancel within this time may result in a cancellation fee. We reserve the right to refuse service to any client for any reason.
Intellectual Property
All content, including images, text, logos, and product descriptions on our website, is the property of Shea Genius and is protected by copyright laws. You may not reproduce, distribute, or use our content without prior written permission.
Privacy Policy
Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy, which outlines how we use, store, and protect your information. By using our website, you agree to the terms of our Privacy Policy.
Limitation of Liability
Shea Genius shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website. While we strive to provide accurate information, we do not guarantee that all content on our website is error-free.
Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms & Conditions
We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page, and continued use of our website implies acceptance of the revised terms.